Welcome to the Help Center

Portals

TIM (IT)
Use this portal to raise requests related to IT. You can submit:
🐛 Incidents — something is not working or running slow
💻 Hardware or software requests — new equipment, licenses, or access to programs
QIMS (NEW)
Submit incidents, feature requests, or questions. Please provide the required information to help us process your request efficiently.
CRIM (CRM)
Welcome! Use this portal for everything related to the CRM.
You can submit:

🐛 CRM issues or incidents
✨ New features or improvements to CRM workflows
❓ Questions about how the CRM works
PERS (People)
Welcome! Use this portal for anything related to Payroll, benefits, office, training, or talent acquisition.

You can submit:
💰 Payroll, benefits, or holiday questions
🏢 Office, supplies, or travel requests
🎓 Training requests
🧲 Referral program questions
👋 Employee onboarding and offboarding
DIM (DATA)
Welcome! Here you can submit any DATA-related request, issue, suggestion, or project proposal. The more context you share, the faster we can help.
Marketing QIM
Welcome! You can raise a request for Marketing QIM using the options provided.

Submit an incident in QIMS (NEW)
Help us understand the incident.
Hardware, Software & General Request / Solicitud de hardware, software o general in TIM (IT)
For users needing new equipment, hardware, access corporate systems or a general request.
Submit a data request in DIM (DATA)
Request a one-off data extract, or analysis.
Suggest a new feature in CRIM (CRM)
Do you have an idea to improve the CRM or any workflow? Tell us what feature or improvement you’d like to see.